KYC may fail due to incomplete data or if you reside in restricted regions e.g. Afghanistan, Albania, Belarus, Bosnia, Central African Republic, Congo, Cuba, Cyprus, Eritrea. Our
compliance check may restrict accounts based on documentation or location. Ensure your submission meets all criteria.
Why wasn’t my deposit accepted ?
Every token has a set minimum to cover blockchain fees. Deposits below that threshold won’t be processed.
How long does a deposit take ?
It typically takes 1 to 60 minutes. If delayed, please reach out with your wallet address and transaction ID.
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